At Norfolk Island the ship anchors offshore and the cargo is discharged into lighters. Standard 20’ & 40’ shipping containers cannot be handled at Norfolk Island. All cargo is handled as Break-bulk, and must be packed onto pallets, or crated.  The lighters that take the cargo ashore are not operated by the shipping line, but are operated by the Norfolk Island Administration Lighterage Service.  At the jetty the cargo is available for uplift immediately by the consignee.


 Shipping Services

  • From New ZealandPDL International
    with the vessel Southern Tiare loading in Auckland & Napier.
  • From AustraliaNeptune Pacific Line
    Receival Depots are located in Brisbane, Sydney & Melbourne.
    Cargo from Australia is packed into containers and sent on a feeder vessel to Auckland to connect with the Southern Tiare.


Cargo Bookings

All cargo must be booked with the Shipping Line agents prior to shipment

New Zealand – Pacific Direct Line
Phone +649 308 3939 or 0800 PDL123

Australia – Brisbane & Sydney
Phone +612 9700 0046

Australia – Melbourne
Phone: +613 9310 4770

When making a cargo booking you will need to provide the following information

  • Shipper Name & Address
  • Consignee Name & Address
  • Number & Type of Packages
  • Description of the Goods
  • Details of any Hazardous Cargo
  • Cargo Weight
  • Cargo Dimensions or Volume (including the pallet/skid)


Customs Export Entry

All cargo being shipped to Norfolk Island requires approval of the

  • Australian Customs Service (EDN – Export Declaration Number);
  • New Zealand Customs Service (CEDO – Customs Export Delivery Order).

You may arrange your own Customs Export Entry, or we can arrange this on your behalf. You will need to provide a copy of your Commercial Invoice for us to provide this service.


Cargo Packing

All cargo must be palletised, strapped & shinkwrapped (preferably with black polythene).  Personal Effects should be packed into plywood crates. Large crates & cases must be skidded so that the cargo is capable of being forklifted from at least 2 sides.  From Australia all pallets are required to comply with the ISPM 15 standard. Pallets made of plastic, plywood or cardboard are acceptable. All wooden pallets to carry the symbol HT=heat treated or CT=chemically treated. No ‘CHEP’ pallets are allowed.

The maximum height of a pallet must not exceed 1.5 metres – the maximum capacity of the Administration Lighterage Service cargo nets.


Shipping Marks

All cargo must be clearly marked with the Booking Reference number, the Consignee Name, and the port of discharge.

For example      PDL123456


Hazardous Cargo

Hazardous cargo bookings are accepted subject to a fully completed International Maritime Dangerous Goods Declaration being submitted showing the correct IMDG class & UN Numbers.  The cargo must have the appropriate IMDG Hazardous Class stickers affixed.  From Australia you must also provide a Material Safety Data Sheet (MSDS).


Cargo Measurement

The dimensions of the pallet/skid must be included in the cargo measurements.
To measure the cargo:
Height: From the ground to the highest point of the cargo
Length:            Full length of the cargo or pallet; whichever is the greater
Width:              Full width of the cargo or pallet; whichever is the greater


Cargo Receivals

The following documents must be provided to the Tally Clerk when the cargo is delivered

  • Booking Confirmation/Carters Note issued by the Shipping Company
  • Customs Export Delivery Order (New Zealand only)
    The number of packages on the CEDO must match the number of packages being delivered.
  • International Maritime Dangerous Goods Declaration  for all Hazardous Cargo shipments

Cargo will only be accepted for shipment if it has been properly packed or palletised and marked for shipping to Norfolk Island.
All trucks delivering cargo to the wharf in Auckland must have approval from the Ports of Auckland before entry is granted.



If it is necessary to re-measure the cargo because of inaccurate information provided on the Booking Confirmation/Carters Note when the cargo is delivered, a fee of $50.00 will be charged.


Motor Vehicles

  • A fully completed completed International Maritime Dangerous Goods Declaration is to be provided for all motor vehicle shipments;
  • The fuel tank must not be more than one quarter full;
  • No Personal Effects are to be packed inside the vehicle;
  • The vehicle must be thoroughly cleaned internally & externally with particular attention that there is no dirt underneath the vehicle.



Freight Rates do not include Insurance.  It is the responsibility of the Shipper or Consignee to obtain their own Marine Insurance.